Information Technology Service Management and Opportunities for Information Systems Curricula

With increasing frequency, disruptive technologyrelated innovations cause a paradigm shift in IT practice and management. In the 1950s and 1960s, methodologies codified best practices in application development for analyzing and computerizing complex processes (De Marco, 1979; Yourdon, 1988). Subsequent generations of methodologies evolved to include data orientation, then object orientation, and most recently, event orientation. Relational database technology, introduced by Codd and Date, similarly disrupted data management in the 1970s (Codd, 1970; Date, 1999). The development of personal computers disrupted both industry and academia in the 1980s. Object orientation changed methods of teaching application development and programming in the 1990s (Jacobson et al., 1998). The Internet changed business conduct beginning with its privatization ABSTRACT